● Support

Help for every Thinkwill device.

Downloads, setup guides, answers to common questions and repairs, all in one place.

01 · Downloads

Apps, software and documents.

Mobile app

ThinkWill Cloud Connect for Android and iPhone: live view, playback, two-way talk and alerts.

GET IT ONGoogle PlayDownload on theApp Store

PC software

Watch and manage several cameras and recorders from a Windows PC.

Request by email

Firmware

Updates for cameras and recorders. Tell us your model so we send the right file.

Request by email

User manuals

Quick-start guides and full manuals for every model.

Request by email

Brochures & catalogue

The current Thinkwill catalogue and product brochures as PDFs.

Request by email

Partner marketing kit

Logos, product photos and banners for dealers and distributors.

Request by email
02 · How to

Set up, use and look after your system.

Setup guide

4G and solar cameras

  1. Insert the SIM (4G data plan, any Indian network) and a microSD card.
  2. Power it on. Connect the adapter, or the solar panel and battery on solar models.
  3. Add it in the app. Open ThinkWill Cloud Connect, tap add device and scan the QR code on the camera.
  4. Mount and aim using the live view on your phone.
Setup guide

Wi-Fi cameras

  1. Insert a microSD card and power the camera on.
  2. Add it in the app. Open ThinkWill Cloud Connect, tap add device and scan the QR code.
  3. Join your Wi-Fi by entering your network name and password in the app.
  4. Place it within good range of your router.
How-to videos

Watch it done

Short videos on installing cameras, adding them to the app and playing back recordings are on our YouTube channel.

Thinkwill on YouTube
Tips

Easy tips for NVRs and DVRs

  • Choose a recorder with a few more channels than you need today, so the system can grow.
  • Use a surveillance-grade hard disk and size it for how many days you want to keep.
  • Change the default password on day one and keep the admin password somewhere safe.
  • Set the correct date, time and time zone so recordings are easy to find.
  • For IP cameras, check the PoE switch can power every camera at once.
  • Keep firmware up to date. Ask us for the latest version for your model.
FAQ

Common questions

Which SIM cards work in Thinkwill 4G cameras?

Any 4G LTE SIM from an Indian network. Use a SIM with an active data plan; voice is not needed.

How much mobile data does a 4G camera use?

It depends mostly on how long you watch live and on the video quality you choose. Recording to the microSD card uses no data at all.

Where are my recordings stored?

On the microSD card inside the camera (up to 128 GB), and in the cloud as well if you add a cloud plan.

Does a solar camera keep running at night?

Yes. The solar panel charges the battery during the day and the battery runs the camera through the night. For sites with long spells of bad weather, ask us about the right panel and battery size.

How far can the camera see at night?

Up to about 20 metres in infrared, and 20 to 25 metres in colour with the warm LEDs on models that have them.

Which app do I use?

The ThinkWill Cloud Connect app, free on Android and iPhone.

How do I know my device is genuine?

Use Verify a device on this site with the serial number or IMEI printed on the box or the camera label.

Glossary

CCTV words, made plain

4G LTE
The mobile data network a 4G camera uses to reach the internet through its SIM card.
H.265
A video compression standard that keeps quality while using roughly half the data and storage of the older H.264.
IR (infrared)
Invisible light from the camera's LEDs that lets it see in total darkness, shown as black and white video.
PTZ
Pan, tilt and zoom: a camera you can turn and zoom from the app.
DVR
Digital video recorder: records analog HD cameras over coaxial cable.
NVR
Network video recorder: records IP (network) cameras over a network cable.
PoE
Power over Ethernet: one network cable carries both power and data to an IP camera.
Channel
One camera input on a DVR or NVR. An 8-channel recorder takes up to eight cameras.
IMEI
The unique 15-digit number of a SIM-based device. You need it for support, RMA and verification.
03 · RMA

Repairs and replacements.

If a Thinkwill product is faulty, we take it back through an RMA (return merchandise authorisation).

  1. Raise a requestSend the form below with the model, IMEI or serial number, invoice and what is wrong.
  2. Get an RMA numberOur team checks the request and replies with an RMA number.
  3. Send the productPack it with the RMA number and send or drop it at our Rohini office.
  4. Repair or replaceWe test it, repair or replace it, and send it back.

Raise an RMA request

Warranty

What you need for a claim

  • The warranty terms for your product are on the warranty card in the box.
  • Keep your purchase invoice. We need it for every claim.
  • Damage from accidents, water entry from opened housings, lightning or tampering is not covered.
  • Not sure your device is genuine? Verify it here.